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Ciups GoMug Support

How to turn on/off heating

How to turn on/off heating

1. To turn the heating on, tap the flame emblem. Use the arrows to select your desired temperature. When the display flashes three times, heating has started

2. To turn the Ciups GoMug off, hold the flame emblem until the display shows 'OFF'.

How to check battery levels

How to check battery levels

Double-tap the flame emblem to check the battery life

How to wash the Ciups GoMug

How to wash the Ciups GoMug

Hand wash your Ciups GoMug with warm water and a soft soapy sponge. After washing, dry your mug off completely before placing on the charger.

Do not place the Ciups GoMug in the dishwasher, as it may cause damage.

How to use the Ciups GoMug

How to use the Ciups GoMug

We designed the Ciups GoMug to be easy to use. To turn on, tap the flame emblem at the front of the mug. The temperature display will show the current drink temperature. To set your desired temperature (95°F to 149°F) tap the arrows in the middle of the mug. After a few seconds, the display screen will flash 3 times, indicating that heating has started. While heating, the display will stay on and show the real-time temperature. To turn off the heating, hold the flame emblem until the display shows 'OFF'.

What are the details of the Ciups GoMug

What are the details of the Ciups GoMug

12 oz (355mL) has a weight of 17.57 oz (498.1g). The rim has 3.26 in (83mm) diameter and the mug has 7.08 in (180mm) height. 

What included in the Ciups GoMug box

What included in the Ciups GoMug box

  1. Ciups GoMug (12oz)
  2. Charging Hub w/ Wireless Charger
  3. Leak Proof Lid
  4. Power Plug
  5. Instructions Manual

Frequently asked questions
Can I put the Ciups GoMug in the microwave?

Never place the Ciups GoMug in the microwave. The battery and electronic components can overheat, leak, or even explode. Microwave radiation may damage the electronics, causing malfunction, and there is also a risk of fire from sparking or overheating.
What is Isothermal Mode?

Isothermal Mode is active when the mug is heating. In this mode, you can select and maintain your desired temperature (95°F to 149°F). During this operation the display is always on.

To turn on,

  1. Click the flame button on the bottom of the mug to wake up
  2. Set the temperature and the heating process will start once the temperature display flashes
  3. When done, long press the flame emblem to turn off the heating which switches the mug back into sleep mode
What is Sleep Mode?

Sleep Mode is active when the mug isn't heating. In this mode, only the real-time temperature and battery life can be viewed. You're in Sleep Mode if the display turns off within 10 seconds after long pressing the flame emblem.
Can I put the Ciups GoMug in a dishwasher

Ciups GoMugs are not dishwasher-safe. The heat and water pressure can damage the battery, electronics, and seals. To maintain performance, hand wash with warm, soapy water and dry thoroughly before charging.
What does E1 or E2 mean?
  1. E1 appears when the mug is empty, preventing it from heating.
  2. E2 will appear if your mug has been inactive on the charging base for over 24 hours, preventing it from heating.
How do I know the heating is turned off?

You'll know the heating is off when the display turns off after showing the temperature briefly—this means the mug is in Sleep Mode. If the temperature is flashing or constantly displayed, the mug is in Isothermal Mode and actively heating.

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